Technical Support Engineer

Location: Frederick, MD

Department: Professional Services

Type: Full Time

Min. Experience: Experienced

ProSuite Administrator, DC-VA-MD (Metro Area)

Job Location: DC Metro Area

Type: Full time

Number of Openings: 1

Start Date: Immediately

Clearance Required: None

The ProSuite Administrator for the Integration team requires a well-rounded individual to consult, implement and manage a wide variety of solutions. It is largely based on working independently, both remotely and at client sites; therefore, excellent interpersonal communication and time/project management skills are critical for customer satisfaction, as well as individual and the organization’s success. They are also responsible for the upkeep, configuration and reliable operation of individual and multi-user computers for both internal and client users. The position requires someone who possess a positive, energetic attitude with a zeal for leaning new technologies and tackling unfamiliar issues.

Primary Roles and Responsibilities:

  • Provide proactive network and infrastructure administration analysis and support for a variety of clients (small businesses, non-profits, government agencies) on client sites in the DC-VA-MD metro area
  • Execute and deploy computer solutions
  • Provide VoIP support, firewall management, virus/malware cleanup and end user help desk support
  • Respond to service requests submitted to our managed services department
  • Resolve various server, desktop and network level issues
  • Communicate with clients, keeping them informed on the progress of their service request and notifying them of impending changes or outages
  • Consult with clients on network improvements
  • Deliver on-site support and troubleshooting
  • Provide Active Directory, backup implementation, firewall installation & configuration, security policy implementation, remote access, wireless

Job Requirements and Qualifications:

  • Minimum 4 years’ experience providing technical support for desktop and server level operating systems and applications, and managing multiple clients
  • Microsoft Server 2008 or newer required
  • Install, configure and troubleshoot Microsoft Windows 7, Windows 8, Windows 10
  • MacOS preferred
  • Ability to install, configure and troubleshoot Microsoft Office
  • Experience with ConnectWise and LabTech preferred
  • Excellent customer service skills and strong interpersonal communications skills
  • Knowledge and experience with virtual environments
  • Experience with Microsoft Office 365
  • Working knowledge of firewall technologies
  • Ability to manage outside vendors to resolve client service requests
  • Ability to troubleshoot computer and peripheral hardware issues
  • Experience with installation, configuration and support of advanced network routing and troubleshooting, Active Directory, Microsoft DNS and Microsoft SQL server
  • Apple Certification a plus
  • Knowledge of Linux a valuable asset
  • Fluent English language skills with experience providing recommendations to clients
  • Demonstrated ability to work independently and as part of a team
  • Demonstrated ability to analyze problems and make decisions
  • Versatility to adapt and research new ideas and methods
  • Effective multi-tasking skills and ability to succeed in up-tempo work environments
  • Own vehicle and clean driving record; office based in MD but must be willing to travel throughout DC and VA as well
  • Employee must be able to lift at least 50lbs.

This position is largely based on working independently at client sites; therefore, excellent interpersonal communication and time management skills are critical for customer satisfaction, as well as individual and the organization’s success.

About MainSpring

MainSpring is an IT strategy and consulting firm that arms organizations with the strategy, tools and resources to grow. We foster a family-friendly, innovative, challenging, fun working environment earning the distinction of being one of The Washingtonian’s 50 Great Places to Work and countless awards for employee programs, growth and innovation.

Founded in 1993, MainSpring is headquartered in Frederick, Md., with offices in Florida, Ohio, Washington and Wisconsin. The firm supports a wide range of clients including businesses, non-profits and government agencies such as the Department of Defense.

Like our clients, people tend to stay at MainSpring. If you think you’re a match, let’s connect.

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